Terms & Conditions

Cane And Rattan Furniture | Cane Furniture Centre Norfolk

Cane and Rattan Furniture | Cane Furniture Centre Norfolk

Delivery/Handling
All prices include VAT. Nationwide delivery charges incurred will be applied to the customer order and taken with payment of goods.

The customer must confirm the correct billing address for the credit/debit card, and if different must notify us of the correct delivery address. Deliveries will be arranged with the customer (phone/email) at a convenient time and will normally be made within 3 – 4 weeks from ordering. Any date for the delivery specified by the company is an estimate only and the company shall not be liable for the consequences of any delay. The company will notify the customer were ever possible if there will be a delay or if the item is no longer available, if so an alternative product will be offered.

Returns Policy
Once in production the goods cannot be cancelled. The goods can only be returned if there is a fault in the product. Complaints on faulty goods cannot be considered unless official notification is lodged in writing with the Company with 14 days from the delivery date,providing a full description of the fault. Goods must be examined on receipt, and if damaged, signed for with immediate advice to the Company. If the above procedure is not adhered to the Company cannot accept responsibility. The liability of the Company for loss or damage in transit shall not exceed replacement of the goods shown to be lost or damaged or at the Company’s option reimbursement of the price received by them for the goods. All further claims for damages, how so ever arising, are hereby expressly excluded. When returning faulty goods the customer must contact us on tel: 01603 663355 prior to returning the goods to agree a method and date for return. Returned items for whatever reason are at the customers exspense. Refunds can only be made once the goods are back in the possession of the Company or for the unusual circumstances of cancellation of an unfulfilled order. The refund will be in the form of the original method of payment.


Changes in Terms
The Cane Furniture Centre reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed effective from the date and time of posting on the Cane Furniture Centre web site.